How long does the attached files remain in a resolved ticket?

Question

Our customers will submit the documents via Jira Service and I need to keep the attached documents for 3 years.

If I resolve the ticket (issue) in the JIra Service Management , how long does the attached files remain in a resolved ticket?  ( I am using free account. )

Julie d_Antin _Elements__bsgnak · Answer

Hi @양은빈

If you would like to archive the issues by copying all the details from the issue (including attachments) to Confluence, I work at Elements you might find our app Elements Publish to Confluence useful.

The app works by creating a new Confluence page from Jira and publishing your issue details directly to the page, including fields, labels, and attachments. This could be useful for your archiving needs.

양은빈 · Answer

Thank you for your comment :-).

I will consider turning the account to paying one.

Joseph Chung Yin · Answer

@양은빈 -

Once the file is attached to an issue, it is there (without any time period) regardless if the issue is resolved or not.  The free account behaves the same manner.

However, it is up to Atlassian if they change on the data retention policy or not in regards to free account offering.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.