Creating a request with an issue type via the rest API

Rob Ardies

In the Jira Service Management board UI, I'm able to create a an issue and assign it an "Issue Type" such as "IT Help".

Example:

However, the rest API endpoint for Jira Service Management that creates customer requests only accepts request types, and not the base issue types.

Is there a way to create with the base issue type through the Jira Service Management REST API? We are trying to support an account with Jira Service Management access but no access to the Jira Cloud rest API.

I have tried sending the "issueTypeId" value for the base type to the create customer request endpoint, but it was not accepted.

Alex Koxaras -Relational-

Hi @Rob Ardies 

JSM works with request types, which rely on issue types. When a customer creates a ticket, he/she creates a request type and not an issue type. The issue type is what's underneath the request type though. Even if you try to create an issue type, which is doable, it will not have a value in the request type field and this will not be visible to your queues.

May I ask what is the reason of creating a ticket without a request type? Perhaps if you could explain what you are trying to achieve, we will be in a better position to offer our help.