Granting readonly access to external users, so they can see our service desk platform

unknown

We are working with a service desk project where our clients are able to raise service related issues. Some 3rd parties partners of our clients reach us directly via email. I want to know if there is a way to create such users in order that they could have accesss only to the issues that they are defined as requested participants.

They must not be allowed to raise issues directly but they should be able to read only the ones that they are mentioned / included on

Anyone knows if something like this is possible?

 

Thanks in Advance

Claudia

Trudy P Claspill

I don't think that is possible.

The 3rd party partners would have to have either Customer accounts or Jira Service Team accounts to see the issues. Jira Service Team accounts would give them full access to all issues in the Service Desk project. Customer accounts would limit them to seeing issues where they are added as Request Participants, but there is not a way to block them from also creating service requests.

I saw another post in this community that was similar, and the responder there suggest a Marketplace app that might help. I have not researched this app so I don't know if it will actually solve your problem. The responder suggesting the app appears to work for the vendor that produced the app.

https://marketplace.atlassian.com/apps/1217341/charts-and-reports-for-jira-service-management?tab=overview&hosting=cloud