How to use Resolution fields in "New Issue View"

Question

I am using the Software Simplified Workflow and want to use the Jira standard Resolution field. If I add this field to my Field Configuration, it is added to the Create screen for an issue, which makes no sense. If I Hide this field so it isn't visible in Create, then it is also hidden in the right hand pane and cannot be edited.

I tried adding a custom Screen in the workflow on the Create transition to not include this field, but this is apparently an "Old Issue View" functionality and Create always brings up the same screen.

Basically, how do I set it up so that I can set Resolution when an issue is marked Done but not have it show up in Create screen.

Trudy P Claspill · Answer

In my environment the Resolution field is included in the Field Configuration for the projects, but is not added to the Screens in the Screen Scheme for the project. You don't Hide the field, rather you just don't add it to the Create screen.

In this way, the Resolution field will display in the issue view (when it has a value) but will not be editable there and won't show up in the Create Issue screen (which is defined in the Screen Scheme).

If you want it to be editable during the transition to Done, then you create a separate screen that shows that field and any other you want edited during that transition, and you attach the screen to the workflow transition. You don't add the screen to the screen scheme.

So, create the screen and add that field to it.

Then edit the workflow and click on the arrows that transition to the "done" status.

Click on the Edit button in that pop-up, and you'll get another pop-up with a pull down field that will let you select a screen to show when this transition is being executed.

That will allow you to edit the Resolution field during that transition, but not when you are creating or viewing the issues.

Jack Brickey · Answer

Hi Fred,

First if you are truly using a SWF then the Resolution will get set to Done by default. You might find this article useful - use-the-simplified-workflow . If the Resolution is not being set the my suspicion is that the workflow has been edited.

let’s proceed under the assumption that you wish to move away from the SWF.

Do you want to allow the user to select the Resolution value or do you wish to simply set it to a static value, e.g. Done, when an issue is transitioned to the done status category?

definitely do not include the resolution field on your create screen. Below are the options for the two scenarios I mentioned above.

static approach:

* edit your workflow and add a post function to each transition into a done (green) status. Set the Resolution field to Done or similar.
* publish the workflow 
* test

dynamic approach:

* create a ‘transition’ screen to be used to expose the Resolution field during transition.
* edit your workflow and add a Validator requiring that the Resolution be set on transitions to done statuses.
* add the screen you created in #1 to the transition as well
* publish the workflow 
* test

please let me know if any questions.