nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issue Configure Screen Tabs Don't Show up on View Issue Screen in JIRA

Ada Dedja

Hi,

I have created two custom tabs on Issue Configure Screen with different fields. When a ticket is created the tabs are shown on the View Issue Screen, but all the fields are shown on the "General tab" the other tab "BD Assistant Board" only has one field. I want each tab to have and show the fields that I have added on Issue Configure Screen. I have added some screenshot from Configure Screen and what I see as agent on View Issue Screen. I would really appreciate your help.

view issue screen.jpg configure fields.jpg Thank you in advance!

Accepted answers

All comments

Joseph Chung Yin

@Ada Dedja

Welcome to the community. You will need to work with your Jira/JSM administrators to access the custom fields configuration setup to ensure those missing fields (even you added to your project screens) are exposed to your project context.

From your project screen scheme, you will see all the fields during screen configuration, however, the actual fields may not be exposed to your project at the systems level.

As you can see from the above image, each custom field can be setup with context based on Issue type and projects. If the field is not exposed to your projects, then even you were able to added to your projects screens, it will not show up when you access your issues in the project.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Ada Dedja

Hello @Joseph Chung Yin ,

Thank you for welcoming me to the community.

I appreciate your help. I did as you suggested, but still at the agent view the fields aren't showing on the custom tab that I have created, just one of them. (As it is shown on the provided screenshots).

Thank you,

Ada

Joseph Chung Yin

@Ada Dedja -

In Jira/JSM, if a field is not populated, then it will not be displayed when you viewing the issue. Can you check to see in your issue if those other missing fields have already been populated?

If not, go ahead and edit the issue and populate those fields. Afterward, you should see all of the fields on the second tab when you viewing the issue.

Best, Joseph

Ada Dedja

@Joseph Chung Yin

The fields are populated and are shown on the "General" tab (even the unpopulated one), but they still aren't showing on the second tab "BD Assistant Board".

Thank you,

Ada

Geeta Basker

Hi Ada,

I had a custom field lets say CustomField_X on the main tab and I'd not set a default value for that, in short didn't populate it. Due to this, the CustomField_Y which was added in the additional tab was visible in the Details section in the Issue View screen and the additional tab was missing.

I had to set a default value for CustomField_X and it started showing the additional tab with CustomField_Y on it for all the newly created issues in Issue View screen, it still didn't show the additional on old issues.

Just in case this helps someone.

-Geeta

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management