My zip file does not show up.
I've been waiting more than an hour an it's stucked at Please wait loading message.
You may submit a support ticket: https://support.atlassian.com/servicedesk/customer/portal/23
That's something you'll need to raise with Atlassian Cloud Support
Check if the path to your backup folder is right in Administration->Backup system.
Then restart JIRA service on your server and try to perform backup again.
This was happing to me in our Cloud instance. IE showed Please Wait... Chrome downloaded the zip file without issue.
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