How do I automatically transition issues to a certain status based on the Resolution field?

Question

Hello,

Here's how one of the workflows in our Jira Cloud instance looks like:

Whenever an issue is transitioned to the Resolved status, the user is asked to choose a value for the Resolution field.

I'd like the following:

- if the resolution is Done, the issue status should not change

- if the resolution is Duplicate, or Cannot Reproduce, the issue status should change to a custom status we created

So basically, depending on what resolution is chosen, I'd like Jira to change status to something else, or leave it as it is. Any ideas on how to achieve this?

Bill Sheboy · Answer

Hi @Tiberiu Cristea

Yes, and...to what Trudy suggests:

Do you actually have a status named "Resolved"?  If so, that could lead to some confusion in the future as I believe that is a system-defined value used to indicate the date/time an issue's Resolution value is set.

Kind regards,
Bill

Trudy P Claspill · Answer

I believe you could do this with an Automation rule triggered on a change to the Resolution field. The rule would be triggered after the transition was completed (when the value in the Resolution field is saved), so you would see in the issue history a change to the selected Status and Resolution, and then a change (if warranted) to the new status. You would need to make sure that the Transition for the alternate Statuses does not include any required entries by the end user.