Index Overview not Loading on Service Desk

Julian Reichle

Hello,

we have a problem with our knowledge base.

We create an index page, so that our users can click through our article structure, so like a table of contents, where you can open sub-chapters.

For the users who have only access to the "frontend", so the service desk, this overview is not loading.

For user who have access to the "backend", it is loading.

Angélica Luz

Hello @Julian Reichle,

Welcome to the Atlassian Community!

When linking a Confluence space to a Service project, some macros added to the pages may not load on the customer portal.

There are some macros that will contain information that can only be viewed for licensed users, so it will not load or it will show an error if a customer views it, but if a licensed user accesses the portal, it will work for them.

I tested here and the Table of contents macro should work for customers, so I would like to confirm what macro you are using.

With this information, we can test here to confirm the behavior and create a feature request if necessary.

Kind regards,
Angélica