Automation - Notifications from Jira

Question

Hi everyone,

I have created the automation below that runs every time a ticket is set as "Completed", and what it does is setting as "Completed" every ticket that is linked to it.

After a couple of minutes that this automation runs, it send an email to the assignee for every ticket that was transitioned to Completed. (You can see an example of the email below)

We do not want those emails to be sent. How can I do that?

Thank you in advance!

unknown · Answer

Hello again @Gaurav

I have tried adding a step "Edit Issue" before the step "Transition the Issue" as you can see in the image below, but it still does not work.

I am receiving the emails from the automation.

Am I doing something wrong or do you have any other idea I can try?

Thank you! :)

Gaurav_0av1h6 · Answer

Hello @[deleted]

Please make sure that you have an "Edit issue" action in your automation before you can go into that screen.

This helps you get the email options.

unknown · Answer

Hi @Gaurav

Thank you for your message!

I can not find the option you mentioned. Am I looking in the wrong place? See the image below.

Thanks again!