New Users

Rowena Frenchman

Hi There Atlassian Community, I'm pretty new to Jira. 

I have Admin Rights and have added two new users. They received the invites, accepted, I am however not able to assign calls to them as they do not pop up in the Assignee field where the rest of the team members are listed/

I can however @ them in the comment section of a call.

Please help.
Thanks

Rowena

 

Gaurav_0av1h6

Hello @Rowena Frenchman 

Welcome to the community!!

From the description, it seems that the users are added to the generic group but do not have the permissions to be assigned a ticket. I would suggest you check the Permission Scheme of the project and look for Assign Issue permission.

Please share if there are any other queries.

Kindly accept the answer if this helps resolve this query.