Giving partial access to a client

Question

I need to give access to the client to see certain aspects of the projects, and o certain things only

1) what will be delivered in each sprint (the planned sprints)

2) post bugs encountered while they are testing

i dont want them to see the internal info (basically everything else)

is the best practice to create a separate project for the client or is it possible to give this partial access

ibrahim morad · Answer

thanks for the reply trudy, i think i'm looking for even more complex than the already difficult former.

so i want them to view 2 columns (ready to for testing), and another column where they can create issues (bugs they find while testing).

what i dont want them to see is all the issues that are in progress or blocked, or in internal testing.

Trudy P Claspill · Answer

Hello @ibrahim morad

Welcome to the community.

Can you be more specific on what you mean by "everything else"? Do you mean you don't want them to see some of the details of the issues in that one project (like Comments, Components, Labels, Assignee, etc)? Or are they allowed to see all the details for the issues in that one project but you don't want them to be able to see any other project in your Jira Instance?

The former will be extremely difficult to do. Native Jira functionality is not going to support refining the client users' access to that degree.

The latter can be done. But, be advised that each client user will then consume a user license in your Jira instance.