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Is there a current issue with bigpicture?

Antoine van de Cruyssen

Hi all,

We are having some serious issues with BigPicture since a few days, is there anything broken somewhere? We can not load any of our plannings now (which is quite annoying ofcourse)

Thanks and regards,

Antoine

Schermafbeelding 2021-11-01 142212.png

Accepted answers

All comments

Jimi Wikman_ex43zi

I have some issues as well

Antoine van de Cruyssen

Still issues here... Softwareplant?

Antoine van de Cruyssen

problem seems to be solved for now. Links seems to have changed.

Anna-BigPicture

Hi @Antoine van de Cruyssen & @Jimi Wikman

Indeed, the issue was caused by URLs change due to the new release. Please navigate to the "Home" page and try to open the problematic Programs directly from the Home page. Sorry for the inconvenience.

Moreover, please be informed that our Dev Tem is working on the redirection screen mechanism to prevent similar situations in the future. I enclose the link to the feature request ticket so you can follow the functionality development: ONE-40178.

yas_karunatilake

Same. We are getting all sorts of errors with our Big Picture plugin for the last few days. Something is seriously wrong

Marcus Doppler

opening the program from the "home" page doesn't work for me either - please help!!!

Anna-BigPicture

Hi @Marcus Doppler

I am sorry for the inconvenience caused.

In this situation, our Dev Team needs to individually investigate your instance and pinpoint the exact cause of the issue.

Please note that this is possible only if you raise a ticket in our Service Desk. Therefore I encourage you to reach out to the Technical Support Team.

Antoine van de Cruyssen

Problem came back again unfortunately...

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