Can not find a people with @

Question

My teammate has account as Zhi Peng Z P Jin_SP, but I can not search it with @ when i am trying to assign task to him, any idea?

Kishan Sharma · Answer

Hi @James Chen Looks like you have confluence Server/DC installation and not cloud (which you have tagged while raising the question) There's a trick that you can try -ask the user to add some information in his profile and save it. Wait for few mins, then you can see if you can mention him ? If that doesn't solve your problem, you might have to rebuild search index of your confluence instance. Since reindx might take some time depending on your instance size, it is recommended to do it during non-business/off peak hours. Let me know if that helps.

James Chen_i63idg · Answer

Hi Kishan，where we can check the plan, here is what it showed in 'about confluence'.

License Information for Confluence

Confluence 7.4.11

The use of this product is subject to the terms of the Atlassian End User Agreement, unless otherwise specified therein.

This product includes software developed by the Apache Software Foundation.

Kishan Sharma · Answer

Usually such issues are fixed by reindexing. Which plan are you using - free/standard/premium ?