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Automation for Jira changed the Status of the issue and now the issue is not showing on the Board

Tea Muzhaqi

The Automation Rule : When a commit is made → then move issue to in progress

When the Transition is made the issue does not appear on the board, only on all issues with the status changed properly.

On the issue if you click Agile Board -> There are no boards which contain this issue.

Accepted answers

Nic Brough -Adaptavist-

Welcome to the Community!

Some quick questions:

When you say "only on all issues with status changed properly" do you mean that you've got issues that are in "in progress" showing on the board? And they got to "in progress" by a human using a transition or dragging the card into the column?
Have you refreshed the board?
If you look at the issue that is not on the board directly (in the issue view), is the status "in progress"?
If you run a search that includes "status = in progress" (and other clauses that would include your broken issue), does it show in the results?

Note that it looks like 3 and 4 are asking the same question, but they are not really. The issue view looks at the database for the status, and the search looks at the index. If they get different results, we know the index is broken...

All comments

Nic Brough -Adaptavist-

Welcome to the Community!

Some quick questions:

When you say "only on all issues with status changed properly" do you mean that you've got issues that are in "in progress" showing on the board? And they got to "in progress" by a human using a transition or dragging the card into the column?
Have you refreshed the board?
If you look at the issue that is not on the board directly (in the issue view), is the status "in progress"?
If you run a search that includes "status = in progress" (and other clauses that would include your broken issue), does it show in the results?

Tea Muzhaqi

At first the issue was on the board in the status "To Do", it was changed automatically by the Jira Automation but it disappeared from the board.

To answer the questions:

The issue appears on Filters/ All issues with the status "in progress" but it does not appear on the board under the column IN PROGRESS
Yes, I have refreshed it several times.
Yes, the status is changed properly by the rule.
Yes, if I run a search that includes "status = in progress", the issues shows.

Nic Brough -Adaptavist-

Ok, that's ruled out a lot of stuff, but we need to look again at question 1 and some of the stuff around it.

Can you compare two issues please - one that has this problem, and one that is appearing on the board correctly?

Can you confirm the board filter should be selecting the issue, and how the status are mapped into the columns?

Tea Muzhaqi

Thanks a lot,

The status mapping was not configured correctly by my side and I was not including "in progress" status to the IN PROGRESS column in the board. I included it now and its working fine.

Previously here I had only "development" status.

I am new to the topic and I appreciate very much your assistance.

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