Approve Jira Service Desk issue through REST API

Jason Pfeifer

Is there a way to make a transition from "Awaiting approval" to "Awaiting implementation through the REST API for an issue that was created in JIRA Service Desk?   I tried to update customfield_10022 which contains the status, but this was not allowed.

Thanks

Gerry Tan

Hi Jason, sorry we don't yet have public REST API to approve JSD requests. You can use our internal API but it's not Connect compatible and might change in the future:

Firstly obtain the approvalId from the UI (eg: $(".js-portal-approval-action").attr("data-approval-id")), then send a POST request to https://myinstance.atlassian.net/servicedesk/customer/approval/{approvalId}/approve (require a session cookie or basic auth)