One of the major barriers I find to switching entirely to using JIRA Service Desk is the inability to restrict the different portals to only customers while still allowing emails to go through.
There are use cases for this:
- My customers should not see each other's portals for privacy reasons
- A customer might not have access to their email account and use another one to send a request
- A system might send a notification that creates a ticket
Is there any solution for this at all? I looked at previous questions and did not find exactly this one.
It's a good product but I find this singular issue to be a big problem blocking my company's adoption. When you look at arguably less complete competitors you can find they actually allow for this to work.
