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Disable comments for closed tickets, but enable internal comments

Anna Wouters

HI all,

I implemented something to disable commenting on closed tickets (I added property jira.permission.comment.user = False to the Closed status). This also means internal comments are disabled.

Is there a way to add another property to still enable this?

Thanks in advance

Accepted answers

Yanty Ghani [ServiceRocket]

Hi Anna,

Perhaps you can allow only users in certain project roles to be able to add comment:

Property Key: jira.permission.comment.projectrole.1

Property Value: 10118 <change this to the ID of the project role that can add comment>

Hope this helps.

All comments

Yanty Ghani [ServiceRocket]

Hi Anna,

Perhaps you can allow only users in certain project roles to be able to add comment:

Property Key: jira.permission.comment.projectrole.1

Property Value: 10118 <change this to the ID of the project role that can add comment>

Hope this helps.

Anna Wouters

Hi Yanty,

Thanks for the tip! I am playing around with this now, but did not manage to make it work yet. I will keep trying!

Yanty Ghani [ServiceRocket]

Try by using "Service Desk Team" project role. This means that the agents can add comments in the ticket, but customers won't be able to.

Anna Wouters

Ahhh it worked now! I entered the project role ID incorrectly, but now I have it right and it works!

Thanks so much Yanty!!

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