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Trying to assign a field to a create screen, where's my field says it appears but it doesn't

kateu

Hello, I am trying to assign a field to the create issue screen only.

I have a screen type for create issue specifically, and when I go to this screen and use the "where's my field?" function, everything appears as checked off, but the field does not appear.

The field has also been added in Issue layout.

The field type is a view-only message.

What is not right here?

Tx!

Accepted answers

All comments

Support Team [Clearvision]

Hi Kateu,

Could you check that the field in question doesn't have contexts set?

Cog>Issues>Custom Fields>Find the field and click 3 dots choose "Context and default value"

It might only be available for a particular Project or Issue type which can cause this. Change this as required.

Hope that helps!

John Funk

Hi Kateu,

No Message type fields will show on the Create screen. Only on the Edit screen or the View screen.

Nic Brough -Adaptavist-

Ohh, hang on, you say "The field type is a view-only message."

There are three things you might mean as a field type:

Read-only field. These can only be set by code, and by definition, won't appear on the create screen, because they won't have any data to show until after you've created the issue. They won't show on edit/transition screens either, as they're done the same way the next field type is - with a "view" template
Message text for view. Puts some fixed text on the screen. The code for these has a "view" template.
Message text for edit. Puts some fixed text on the screen. The code for these has a "edit" template.

The problem I think you've run into is that I think you're trying to put a "message text for view" field on an edit screen.

In this sense, "edit" actually means "any screen asking for data entry", not just the screen you've got defined for your issue to be edited with. It includes "create" and "transition" screens too! There's no template to display it, so although it's "on the screen", there's nothing to actually display.

I think you probably want to swap to a "message text for edit" field - this will put your text on the create screen!

kateu

@Nic Brough -Adaptavist- Thank you for you response. I change the issue type to message text for edit, but it is still not showing up.

kateu

Oh no!

kateu

good suggestion - checked it, but still not showing up. tx!

Nic Brough -Adaptavist-

I don't understand that - "change issue type to message text for edit" doesn't make sense. Issue types are not field types, and field types can't be changed.

kateu

field type, i mean.
is there another way to make a message appear once someone clicks on "create"? i want to give some instructions for opening and prioritizing tickets there.

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