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How to update Priority field from a custom field in Jira Service Desk

jeffrey.wee

Hello,

We are using Jira SM Cloud and the current priority are used on every Jira project. However, I need to create a different priority for our Service Desk.

The current Priority are set to Highest, High, Medium, Low, Lowest
I have created a custom field called Severity which has entry of Sev-1, Sev-2, Sev-3, Sev-4.

I wanted to make that when a user submit a incident request and select Sev-1 my issue priority will be updated to Sev-1 upon creating the issue to when it triggers on Opsgenie alert it will raised as P1.

Thanks in advance.
Jeffrey

Accepted answers

Carlos Faddul_kqcedv

@jeffrey.wee why you do not use the Jira automation to do this ?

You can create a structure in automation

Trigger - Issue Create

Conditions

- IF Request Type = Incent and Severity = SEV-1

Action - Edit issue - Priority Highest

And so it goes foward

All comments

Carlos Faddul_kqcedv

@jeffrey.wee why you do not use the Jira automation to do this ?

You can create a structure in automation

Trigger - Issue Create

Conditions

- IF Request Type = Incent and Severity = SEV-1

Action - Edit issue - Priority Highest

And so it goes foward

jeffrey.wee

@Carlos Faddul , Thank you for the above. However it did not solve my problem which I need to make sure that my Opsgenie alert Priority will be created base on the severity of my Jira Incident ticket.

The above automation works, it did update the priority of the ticket, however the Opgenie alert still get the original priority which is Medium by default.

Carlos Faddul_kqcedv

@jeffrey.wee if you have JMWE addon, you can use a post function to trigger before the issue created event, then you opsgenie will receive the correct value to priority notification.

jeffrey.wee

I see, thanks. as much as possible I am trying to get away with installing additional add ons as I notice that every features I wanted to do needs addons

Thanks anyway, let me figure out if I can do some work around on this.

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