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Attaching multiple images in a comment often only attaches one

Jay Walker

I've had this issue for over a year. When I drag multiple images to attach to a comment, only one image will be attached the first time I try that. I have to then delete the image, and retry with multiple images, which may or may not work, but often does. Why can't I attach multiple images straight away?

Sidenote: I wouldn't have to edit a comment, attach images, and save it again if I could attach images while commenting on marking a ticket DONE.

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Owen Wallis

Hi @Jay Walker

Do the files have anything odd about them? Same filename? Large filesize? Mix of filetypes?

I just tried with 3x4mb jpgs and worked as expected (i.e. added them to the body of the comment).

You're using the new Jira issue view in Cloud right?

Jay Walker

Thanks Owen! They are all small png files.. nothing special about them. Just to confirm the steps:

- Mark a ticket as DONE and enter a comment

- Edit the comment

- Drag and drop 3 small png files to the bottom of the comment

- Result: Only one of the 3 images is attached

- Delete image, drag the 3 images again

- Result: The 3 images are now included in the comment

- Hit Save

Owen Wallis

I think you've found a genuine bug! I can reproduce on my side. Let me talk to the Jira team about this.

Norbert Fragner_s4qbwt

Hi @Owen Wallis , we have the same problem. Could you resolve the issue? Is there any open issue at Atlassian?

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