customers not receiving the confirmation email when creating a ticket by email

Emmanuel F-D

Hi,

I have customers who send an email to the email that is linked with jira (for email ticket creation) but do not receive an email confirmation that their ticket has been created.

No options have been changed recently.

Is there any option that I need to verify.

Thanks

Robert Wen_Cprime_

Emmanuel:

Check the following for your project:

Project Settings -> Customer Notifications: