Notify portal customers when a new KB article is added

Question

Hi guys,

I was wondering if there is any way to send an email notification to JSM portal customers when a new knowledge base article is added/published to a project they have visibility of.

I didn't find anything useful in the notification schema and in automation rules neither.

Should I manually write an announcement in the portal each time? Is there any smarter and automated way?

Thank you

Federico

Federico Scala · Answer

It's a good point, I will make some tries in that direction to see if it could work.

Thanks

Jack Brickey · Answer

There is a way to automatically send a notification. I wonder if a possible solution would be to have your announcement banner point to a here’s what is new KB and therein include release-note-like references to new articles.