Incoming Mail not creating issue with message

Question

My Mail handler is returning this message "Creating issue" when I test mail handler but the issue is not creating on JIRA project.

The user specified for default reported has the permissions, I have confirmed.

I have followed everything from documentation in my incoming mail setting not sure what is missing.

Robert Wen_Cprime_ · Answer

Can you show me where you're grabbing logs from?

Haroon Ejaz · Answer

I have followed according the doc and it used to work before. It stopped working few days back and I can't see any logs as well.

Robert Wen_Cprime_ · Answer

Jira Service Management has its own email handler.  This looks like you're using the standard Jira email handler.

Here's the page for the JSM email handler: https://support.atlassian.com/jira-service-management-cloud/docs/how-does-jira-service-management-process-email-requests/