Created vs Done Dashboard

Question

Hi All,

I have built recently a series of dashboards 'Created vs Done' based on 'project'.

I would like to do now something based on 'filters', but from some reason i cannot get the same results.

The dashboard i am building based on filters, shows only created, but 0 resolved, despite of all tickets in that filter are resolved.

These are the options i am getting for the filter based 'Created vs Done' dashboard.

This is how it looks like (no results for resolved, but they are all resolved).

I am after something similar to the below (based on the project)

Any ideas please how can i build a proper Created vs Done dashboard based on filters please?

Nic Brough -Adaptavist- · Answer

This makes me think your processes are not setting the resolution when you close issues.

Jira (mostly) does not use status to indicate whether an issue is open or closed, it looks at the system field called "resolution", which has no (coded) relationship with status at all.

In the database, the resolution is a field on the issue table.  When it is empty, Jira considers an issue open or "unresolved" (and it displays "unresolved" on-screen, even though there's nothing in the field).  If there is a value of any sort, the issue is resolved, irrespective of the status or what the string in the field is (it's not uncommon to see inexperienced admins create resolution options like "open", "not complete" and even "unresolved", which all tell Jira the issue is resolved....)

Check what your workflows are doing.  Most of us will tend to say "issues in grey or blue status are open/unresolved" and "green status are done" and to do that with the workflow, you should do some stuff with transitions

* For transitions from grey/blue into green, either * Give the transition a screen, one that contains the resolution field, so your people can choose an appropriate resolution
* Give the transition a post-function that will automatically set a resolution

* (Do not do both of those, your people may be annoyed by having their selection binned by the post-function)
* For transitions from green to grey or blue, use a post-function to clear the resolution

Michael Hodgson_z7wss7 · Answer

Hi,

The first screenshot that you have for the Dashboard the "created vs resolved" is what I actually use for a "created vs done" for the entire year across all of our projects using a filter across all of our JSM.

What I've found in previous cases when we've had something similar - is actually the filter itself. We had the filter based on all tickets, but we had the filter to include only "open" tickets, i.e. it had a field of Resolution = Unresolved. What that means is that although tickets are resolved, the ticket doesn't pull that data, so therefore doesn't show on the dashboard widget.

I'd check the filter initially to make sure you're including your "resolved" statuses, and not just the "open" / "unresolved" status.