Customer view/access on the Service Requests

Question

Hello, I am implementing a new service desk and I have two problem at the moment.

1. How can I make that the customer can modify the severity of the ticket that he/she submitted after the ticket has been created.

2. How can I add fields on the customer view that shows the estimated resolution time base on the SLA that is assign to the ticket?

TIA.

Jeffrey

jeffrey.wee · Answer

I see, thanks Ivan, will look into this app add ons and see if it will be worth just to achieve the above requirements.

Ivan Lima · Answer

Hi @jeffrey.wee, these features are not yet available out of the box in Jira Service Management. You will need an app such as Extension for Jira Service Management or Feature Bundle for Jira Service Management to achieve what you're looking for.

Cheers.