Change project ServiceDesk -> Software

Reine Berg

I'm collecting ideas in Servicedesk that I want to create in Software in a specific project.

What I can find now is, that you can only link the project, but it still has to be handled in both Servicedesk and in Software.

That is a bit messy, are there no way in closing ticket in Servicedesk and creating this in Software in my specific project?

OR..

Handled in Software so status and so on updates in Servicedesk.

 

What is you best solution for letting Business send in ideas that handles in JIRA and creating new projects, or adding to existing projects?

 

Jack Brickey

Hi @Reine Berg ,

First it strikes me a bit odd that she would use JSM for this activity. Maybe you are using this simply because you want to have the customers opening these issues? In any event if you don’t care to retain connection with the customer on issues then you can simply move the issue from the JSM project to the JSW project. However, in every case that I have used JSM it has been important to ensure the customer who opens the issue is kept up-to-date. If that is the situation in your case then I recommend using the create linked issue feature.