How can I pull the email address from the description of the ticket and use it in an automation

Question

We are using an email listener in an inbox to create tickets in JSD cloud.

When the ticket gets created ,the reporter is populated with the default reporter name we add during the set up of handler.

The ticket description has the actual sender email address at the end like below:

[Created via e-mail received from: John Citizen <johncitizen@gmail.com>]

Is there any way to pull this email from the description and use in an automation rule.

please assist

Jay Rajaram · Answer

if adding the email to reporter is not possible,we want to send an email back to that address acknowledging the receipt of the ticket.

Jay Rajaram · Answer

Thanks Lisa.

Any help on the expression to get the email address from description will be much appreciated. Cheers

Lisa Grau · Answer

You very likely won't be able to update the reporter field with an e-mail adress. The reporter needs the unique accountId to be mapped.