Set Insight custom field with referenced object

Question

Hi,

We're trying to fill in in an Insight custom field, based on an outbound reference of an object selected in another Insight custom field.

We have two object types ABC & XYZ. In object type XYZ, there is a reference to an object within ABC. We've created a two custom fields for ABC & XYZ as well. If we select an object in XYZ, we want the referenced object to be added to the ABC field.

* Both CF's are multiple value fields
* Objects should be added to the CF, not overwritten

I've tried to set this up with automation for Jira but without success.

Any help is greatly appreciated.

Nigel Verlé · Answer

Hi Björn,

Thank you for the answer, I already looked into this option, but this didn't work out the way we needed it to.

Thanks anyway!

Björn Gullander · Answer

Hi,

There is a very useful way in Insight DC to automatically update a custom field depending on other field values in the issue. Using the Filter Assign Scope (with checked "Assign strict") you will update your field on any update of the issue.

For example, if we have a field Affected Service that the user sets and we want to set the Service Category field automatically depending of the service. Assuming also that we have an object reference from Service to Category in Insight objects.

Then you could configure your Service Category field like this:

Filter Assign Scope (IQL): object HAVING inboundReferences(objectType = "Business Services" AND Key = ${Affected Service})
Make Filter Assign Strict = True

This will update - not add the values in the field but maybe you can use this anyhow.

Björn

Nigel Verlé · Answer

Thanks! Was thinking about this as well, but wanted to see if an option without a transition (screen) exists.