I need to be able to create an automation rule that sends an email to a mailbox 26 weeks after closing a service request and was asking the community the best way to do this as the rule i created failed last time, any ideas would be welcomed....
You can use cron expression to schedule the trigger.
JQL: status changed to closed before -25w after -27w
Cron: 0 0 10 ? * MON *
So it will be triggered every Monday on 10:00 AM, and include all issues that have been closed 26 weeks ago.
jj
Hi @Jason Selby ,
It tested something like this on my instance and it works :
For the trigger, you could use something like this, with the embedded jQL request :
And then send an email to an address you specify, like on this example :
Let me know if it helps,
Guilhem
Guilhem, can you send me the JQL you have used because i cannot get it to validate
You could try this JQL :
resolved > -27w AND resolved >= -26w
Or with this alternative JQL (for the same result) :
resolutiondate > -27w AND resolutiondate >= -26w
@Guilhem Dupuy Thanks for posting this solution! This was a help to me today.
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