Setting up 2 incoming email address with each one assigning a different issue type

Kathi Paquet

I have a default incoming email that is associated with the email request type.  I need to add a different incoming email address associate to a different request type.  How do I configure this for it appears 1 Jira Service Project can have only one incoming email?

Is there a way to have emails from that email address have a different issue type from all other incoming emails?

Walter Buggenhout

Hi @Kathi Paquet,

You are correct. 1 JSM project can have only 1 incoming email address (that's something you could work around by forwarding mail aliases with your mail application) and only 1 request type (that cannot be changed).

So, if you need a different mail address to create a different issue type, the easiest way to work around the limitations, would probably be to set up a second JSM project for the second mail address and with the appropriate issue type / request type setup.