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How to Integrate Jira with Salesforce?

Saurabh Jain_y5ez9j

After installing Salesforce app in jira, when I tried to open Salesforce app by clicking on 'Apps' tab from the top of the page getting this message "No Salesforce connection available. The reason might be that there is no connection or none of the available connections is authorized". Not sure what's the reason of it.

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Jack Brickey

@Saurabh Jain , welcome to the community.

Which app are you using? Were you the one that installed the app and configured it? If not I would reach out to that individual. Otherwise you might reach out to the vendor support page directly and or view the documentation under their support page.

Aaron Pavez _ServiceRocket_

Hi Saurabh

It seems you installed our connector. We as ServiceRocket can help you with your connection issue and any other problems/questions you might encounter.

Please refer to this documentation:

Setting up a connection to Salesforce

And all the other relevant configurations can be found here:

Installation guide

Also, on the top right corner of those pages, you can find the Chat With us button!. You can talk with somebody right away and solve any questions that you might have.

Thanks & Regards,
Aaron Pavez
ServiceRocket Apps Support
-- We've Got Your Back!

Saurabh Jain_y5ez9j

Screenshot (19).png

Saurabh Jain_y5ez9j

Hey Aaron,

As you can see in the attachment above, after installing the 'Connector for Salesforce and Jira' app in Jira still not able to seeing any options there. I had follow all the steps as mentioned in ServiceRocket site. Screenshot (20).png

Saurabh Jain_y5ez9j

Hi Jack,

I am using 'Connector for Salesforce and Jira' app. As you can see in the attachment after clicking on the salesforce app this error I am getting. Not seeing any options there. I was the following the steps mentioned in the site. Screenshot (19).png

Jack Brickey

It appears You have Servicerocket’s attention here. I suspect this an installation issue. You might wish to open a support request with SR directly.

Saurabh Jain_y5ez9j

Thanks Jack!

Kevin Lew _ServiceRocket_

Hi @Saurabh Jain

As far as I can tell, you are not the Jira admin, therefore you are not able to see the Connections page and so forth.

You might ask your Jira admin for admin access to the Jira or ask them to set up the Salesforce connection on your behalf.

Cheers!

Sushmita Mehta

Hi @Saurabh Jain

You can now get the complete end to end integration of Jira and Salesforce with SINERGIFY !

Visit the webpage now: https://www.sinergify.com/

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