How to include someone as a follower when a request ticket created.
Hi @Michael Woong
If by follower you mean watcher, then you can decide to set up your JSM project, that whenever a customer creates an issue, this issue is shared immediately with all customers of the same organization.
In addition, you if these people are known to you, you can set up either a Jira Automation to include them as request participants, or to do this within the workflow.
Let me know if that helps
Thanks. That really helpful.
If I answered your question, kindly mark my answer as accepted, to help other in the community find proper guidance. Thanx!
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