I want customers who are adding service issue requests to pick from a preselected list of choices in terms of what the issue is.
I want a pre-determined list to appear in a dropdown/tickbox in the form that I've added under the portal group settings for this specific issue.
I have created a custom field, but was then prompted to associate that custom field with a screen. I have no idea how to map the screen back to the form.
The end goal again is to have a preselected drop down list when submitting an issue. If there is another way to achieve this, I am open to it.
It doesn't seem like Service Manager easily accommodates dropdowns in issue requests. If there is an easy way to do this please point it out.
