Advanced Portal Reports for Jira Service Management Cloud throws an error

Question

After having installed Advanced Portal Reports for Jira Service Management Cloud and configured a Service Desk to display, the following error is thrown at Customer Portal level

Product access problem

You either have no service desks to display or have no access to this product.

Okay

Georgi Gachev _Nemetschek Bulgaria_ · Answer

Thanks @Vivien Monti,

We'll keep that in mind.

Cheers,
Georgi

Vivien Monti · Answer

Georgi,

Finally, the way I managed to solve this issue was to adapt the permissions settings at project level.

Go to:  [my_Jira_service_management_project] > Project settings > Permissions

Then, edit the permission scheme under the section "Project permission > Browse Projects" to grant the following right: Application access > Jira Service Desk.

After doing that, the Advanced Portal Reports appears correctly on the Customer Portal.

Hope this can help others!

Regards,

Viv

Vivien Monti · Answer

Hello Georgi,

I have done this already but it did not solve the issue.

Regards,