Jira automation shows sucess, but Email is not sent

Question

i have an easy autmation, runs every day and checks if the custom Date field "Remindme" is equal today. If, yes then please send a mail.

Audit log reports, that emails have been sent, but they are not reaching my Inbox / Junk Email.

what is a bit curious, they did until end of september. Did something change?

Has someone an idea or same issue?

Regards,

Eric

Eric Brahmann_j9ahxb · Answer

Hi @Alex ,

thx for the quick response. Yes, currently I am using a free plan.

No, I do not reach this limitation.

And the "RemindMe" Rule runs at 6 am in the morning, so at that time for sure not.

Do you have another ideas, why it could not work?

Eric

Alex_dddmmh · Answer

Hi @Eric Brahmann

If your site is in a free plan, Jira can send a maximum of 100 emails per day on the Free plan, then email notifications will be paused until the following day.

You can have an idea at What is the Free Jira Cloud plan?

By any chance have you reached this limitation?

Cheers,

Alex