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sending a comment with user name via automation email, renders the user id, not their name

Ben

Hi,

in the scenario, im sending out an email via automation that contains the last comment on the issue. the comment may include a user mention.

when the email is sent, instead of the display name of the user mention, it sends their ID.

i cant use a smart value, since i cant expect when the comment will/not contain a user.

any advice?

Accepted answers

All comments

Bill Sheboy

Hi @Ben

Please consider posting an image of your rule as that my give the community more context to offer ideas. Thanks!

And, you may want to investigate using the text functions to find those mentions in the comment and then replace (or add) the user display name before sending the email.

Kind regards,
Bill

John Funk

Hi Ben,

Try adding .displayName after the field name.

For example {{issue.Reporter.displayName}}

Belen Rubalcaba

Hello, I have exactly the same problem as Ben. Here is a screenshot of my rule:

When the issue comment contains a user mention, the email shows the user account ID, rather than the user name. Is there a workaround for this?

Belén

John Funk

Hey @Ben - Any update here?

John Funk

Hi Belén,

So, what is the result when you run it?

Belen Rubalcaba

Here is the email that get sent. See the red account ID instead off the user mention:

John Funk

So it looks like it is including the name as it should. But it just also includes the account id of the user. Is that the only problem?

AJohnston_g206ou

In case anyone else is looking for this, you can use the .html suffix as a work around (many thanks to @Diego Leitao on AUTO-450 for mentioning this):

{{issue.comments.last.body.html}}

Or, if you wanna get fancy with it

{{# issue.comments }}
  {{# if(not(internal)) }}
    {{#last}}
      By: {{author.displayName}} 
      On: {{created.longDate}}
      Comment: {{body.html}}
    {{/}}
  {{/}}
{{/}}

Works for rendering tables in comments properly too!

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