We paid to renew our license but it has not taken effect yet.

Question

Our college paid to renew our license yesterday using a US credit card but as of today the service has not been restored.

We are in the middle of critical release.

Please help.

David

Daniel Eads · Answer

Hi @David Shippen , I've found the billing and licensing ticket you've opened today and escalated its priority internally. Our Customer Advocates team will reach out shortly on the ticket with further information.

Cheers,
Daniel | Atlassian Community Support

David Shippen · Answer

Ah... found the order!

I find the status under billing to be "Under Review" - it has been over 24 hours, how long does it take to restore service?

David Shippen · Answer

I found a place to look up my order but they say they havent received the order... which is weird because I have a receipt.   Will keep looking.