Why an uploaded word document in weird format

Question

I have been regularly updating Word documents on Confluence. Today, whenever I try to update the most recent version of any of the documents; the new uploaded document shows in a completely different and unreadable format. It successfully uploads, but then the view is totally wrong. Interestingly, the download of these documents is normal.

Please assist,

Thank you,

Anne-So

Bill Bailey · Answer

I think Atlassian removed the feature to view the storage view of a page. This will be more complicated.

My suggestion is to take a part of your Word document, clear all the formatting and start with a simple format using the builtin in heading 1, etc. formats. THen try to import this document to see what happens.

Or am I misunderstanding what you are doing. Are you importing the page into Confluence, or just trying to open an attached file?

Anne-Sophie Walker Schaudel · Answer

Bill Bailey · Answer

And the problem is? ;-)

Can you look at the storage format and post a snippet here? That will provide more clues as to what is going on.