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How to see 'Last Modified By' and 'Last Modified Date' of an Inactive user record?

Srilata Meka

Hello all,

We are Jira Cloud users. Reaching out to you all with few queries

1. How to get the list of Inactive users?

2. We are creating a POC for automating 'Inactivating user record(s)' using Informatica. This is to replace a manual process. How to obtain the 'Last Modified By' and 'Last Modified Date' of an Inactive user record?

3. How to activate an Inactive user in Jira Cloud instance (for testing purpose)?

I see that there are several apps out there for 'Managing Inactive users for Jira' but would prefer a solution without having to install any app.

Any help is highly appreciated!

Thanks in advance!

Comments

Mykenna Cepek

To get a list of inactive users, the Jira Cloud REST API call to "Bulk get users" includes a field per-user for "active".

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-user-post

I don't see that any of the User related API calls include any "Last Modified" metadata per user record. Might be worth trying some of the User API calls just to ensure that the docs aren't out of date.

I'm not sure that data is persisted, although I could see that it might be in the audit log for a period of time. However, the Jira Admin UI does not currently seem to show any "Last Modified By" data when activating / inactivating users, and neither does the Audit Log.

I believe that Apps have more access to Jira internals than the REST API offers.

You can manually activate an inactive user in the Jira Admin UI for Users by clicking the "Grant site access" link. It's recommended to review the individual products they will then be able to access.

Srilata Meka

Thank you @Mykenna Cepek for such detailed & prompt response! Let me try out Jira Cloud REST API calls & will share my findings.

Mark Simpson_tpro1e

@Srilata Meka,

To retrieve a comprehensive list of users, use this RESTAPI endpoint, substituting your site GUID in the {SITEGUID} field

https://admin.atlassian.com/gateway/api/adminhub/um/site/{SITEGUID}/users?count=100&start-index=1

Users can only be gathered 100 at a time, so increment the "start-index" field by 100 each time until all records are received.

Each JSON record returned has an "activeStatus": field that returns either "DISABLED" or "ENABLED". This answers point (1) above.

Also, each record also contains a "presence" field that is the last login time:

"presence": "2021-09-17T12:28:53.653554Z"

That answers point (2) above.

To activate an inactive user, use this RESTAPI point:

POST to:

https://admin.atlassian.com/gateway/api/users/{USERGUID}/activate

The USER GUID is available in each record under the field "id", also found within the JSON record. This answers part (3) of your question.

Also, in case anyone needs it, to deactivate a user record, POST to

https://admin.atlassian.com/gateway/api/adminhub/um/site/{SITEGUID}/users/{USERGUID}/deactivate

Best,

Mark

Srilata Meka

Thank you @Mark Simpson for such detailed response!

Mykenna Cepek

@Mark Simpson Great answer. Can you point us to some online documentation for this Admin API? It appears to be separate from the normal Jira Cloud REST API.