How to track how long an issue has been in from one specific status to another specific status?

Question

Example:

Once an issue transitions into "In Progress" from "To Do" and has 3 story points assigned to it, let me know if takes more than 4 days to make it into a status of "DONE" from "In Progress".

Is there a JQL Query that could work for this example?

amitajmera777 · Answer

@SHEHZADALI ISMAILY - If you're trying to figure out how long issues stay in each status, it can be tricky in native Jira. I had the same challenge and built a small app called Workflow Aging that gives this visibility — might help you spot bottlenecks quickly.

Julia Shcherbyna _SaaSJet_ · Answer

Hi @SHEHZADALI ISMAILY

As an alternative, you can try Time in Status for Jira Cloud. It's developed by my team specifically for easy tracking of how long an issue has been in from one specific status to another specific status and analysis of critical moments.

In addition to the Time in Status report, you can also analyze:

* Assignee Time
* Average Time
* Status Entrance Date
* Time in Status per Date
* Status Count
* Transition Count

Or use a Pivot Table to customize your report.

Here is an online demo link, you can try an add-on without installing it.

Hope it helps.

Regard

Emre Toptancı [OBSS] · Answer

Hello @SHEHZADALI ISMAILY

JQL gives you the option to filter by comparing specific dates on issues to current (or a given) date but you can't compare dates on issues with each other.

That means (using JQL) you can ask to get issues that were updated less than 7 days before today but you can't get issues that were updated less than 7 days after the creation date.

updated < -7d
// this works

updated < created +7d
// this doesn't work

The same goes for status transitions. You can ask for issues that were transitioned to a status in a given time period but there is no way to get issues that were transitioned to a status less than x days after the transition to an earlier status.

status changed to 'In Progress' AFTER -7d
//this works

status changed to 'In Progress' AFTER "Open"+7d
//No such feature

If you need to see the time spent on a status, you might try to make that measurement manually. You can create a custom field to hold the value for that measurement and use workflow functions to populate those fields throughout your workflow. This will require a separate configuration for each measurement you want to make. There are similar questions in the community that explain this process. I won't get into details here. I believe it is hard to build and maintain, so I don't recommend it.

The next alternative would be to do custom software development to get this report. The needed data is available in each issue's history. You can get that data via REST API and do your calculation.

The final alternative would be to use a marketplace plugin for that. If you are OK with that, our team at OBSS built Time in Status app for this exact need and more. It is available for Jira Server, Cloud, and Data Center.

Time in Status allows you to get detailed analytics on how much time each issue spent on each status and each assignee.

You can calculate averages and sums of those durations grouped by the issue fields you select. For example average resolution time per week, month, issuetype etc.

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

Using Time in Status you can:

* See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
* Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
* Export your data as XLS, XLSX, or CSV.
* Access data via REST API. (for integrations)
* Visualize data with various chart types.
* See Time in Status reports on Jira Dashboard gadgets

Timepiece - Time in Status for Jira

EmreT