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Jira Workflow - Error message annoying when changing ticket's status

Hong Linh Nguyen

Hi,

I have just migrated my old workflow with a new one customized for my project but now when I click on the status to change, it keeps showing me the error message as "The request workflow doesn't exist or is private".

My project is configured with the new workflow already successfully and I can see it is working as intended.

Please refer to my attached image for the detail

Screen Shot 2021-10-20 at 16.45.45.png

Really appreciated for your help.

Thanks a lot.

Accepted answers

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Former user

Hey @Hong Linh Nguyen we are having the same issue and haven't touched our workflows, I think it could be an Atlassian side problem (potentially a cloud update) hopefully will resolve itself soon

Martin De Grussa

I am getting the exact same thing but i have not made any changes at all to the project it is impacting so i am not sure it is based on any changes local side, i just googled the issue and found this post as only just being reported. Mine is Jira cloud

jira private error.PNG

Fede Moreno

The thing is... I am testing in a tab in stealth mode and I don't get the error.

But yes, I think it could be an Atlassian side problem too.

Fernando Santana_qjm8qi

We are having the same issue.

Former user

We are having the same issue as well!

Laura_vt7muo

Same issue appeared today

Martin De Grussa

I actually reported this to Atlassian under JST-702330 . The issue was not happening on every project or at least the one it is happening to is a service desk project,i tested on a kanban project and that was fine.

Joanna Bajda

Same here, seeing this on two clients sites, plus another bug related to transitions: screens are not popping up on causing unable to move issues, as mandatory fields must be set up.

I logged support ticket about that.

Joanna Bajda

There's a bug logged for that: https://jira.atlassian.com/browse/JRACLOUD-77618 please vote

Martin De Grussa

I have had confirmation that this is a bug and they are looking into it under https://jira.atlassian.com/browse/JRACLOUD-77618?error=login_required&error_description=Login+required&state=1d331c0c-9a8a-4dd9-a022-3695cc35d793

Angelin Telles

Same issue too

And we haven't changed anything.

Tafara Mugwangi

Thanks

Karen Rogalski

We just ran another Cloud Migration and this error message is showing. It did NOT show up last month with our first Cloud Migration. This is blocking our Cloud Migration now.

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