Our CS manager has the ability to view the tickets that her team submit to our IT helpdesk (which they do by sending an email to our custom email address), however there are two employees whose tickets she cannot see.
Both of these employees are members of the Customer Support organization, we've noticed that when they send the email to generate the ticket - the Organization isn't being set.
Please could someone advise and/or point me in the direction of where we can check within the admin settings?
