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How to get alter when the ticket change status,eg: changed status from in progress to code review

Renchuan Xiao

For me, I need to track those tickets which just changed status from in progress to code review. But I can't add one in all tickets and track the status every moment.

It would be better if i merely can do this by making a filter. If not, it is still OK.

Many thanks in advance!

Accepted answers

Ollie Guan

Hello @Renchuan Xiao ,

Do you need to trigger this notification in real time ? Or you can use the subscription to set up email notifications.

https://support.atlassian.com/jira-work-management/docs/work-with-search-results/#Workingwithsearchresults-subscribeSubscribingtoyoursearchresults

JQL:

status changed FROM 'in progress' TO 'code review'

All comments

Ollie Guan

Hello @Renchuan Xiao ,

Do you need to trigger this notification in real time ? Or you can use the subscription to set up email notifications.

https://support.atlassian.com/jira-work-management/docs/work-with-search-results/#Workingwithsearchresults-subscribeSubscribingtoyoursearchresults

JQL:

status changed FROM 'in progress' TO 'code review'

Rolf Okken_hxqc2o

Hello Xiao,

You should implement a Projekt Automation with the Trigger transition and send a email when is happend.

Renchuan Xiao

Hi @Ollie Guan ,Many thanks I have succeed to track the change, but I want to order by the time when the ticket changed the status from 'in progress' TO 'code review'.

I don't know how to write JQL. It would be appreciated if you can help me.

Rolf Okken_hxqc2o

project = yourproject and status changed FROM progress to "code review" order by updated

This maybe the way.

Ollie Guan

Hi @Renchuan Xiao ,

status changed FROM 'in progress' TO 'code review' ORDER BY statusCategoryChangedDate DESC

https://community.atlassian.com/t5/Jira-questions/Order-By-Date-when-an-issue-is-moved-to-a-specific-status/qaq-p/642313

Renchuan Xiao

Hi @Rolf Okken ,maybe by sending a email would be better. Could you tell me more about how to achieve this?

Rolf Okken_hxqc2o

If you save a query (search for issues) the topic Details come up. The last topic off Details is subscriptions. Here you are able to define a subscribe with send you all 15 min an update of the filterresult into your mailbox.

An other way receiving Information by mail is Project Automation. Please read this before we start to discuss this topic. https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/

Boris Berenberg - Atlas Authority

If you need this for only yourself, you can do this as a filter subscription. If you need to set this up for many users, take a look at Notification Assistant for Jira. It's the app we make for sending emails with email templates that match your needs.

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