When a user/customer attempts to create a ticket in Jira Service desk Cloud, we have a dropdown field for them to select their "manager". This drop down customer field is the customer field "user pricker (single user)".
Myself as the IT director and my service desk staff can see the drop down list employeers and can search for users.
All other staff not on my team cannot use this picker. its remains blank and does not populate the list or allow them to search for users.
Do I need to change a permission for this to work? or is there a general setting for all Service Desk customers to use this?
Note that all employees have active Jira licenses. But only my IT team has the service management license
