Completed tickets

Question

We are evaluating JSM as a potential standalone solution for our primary method of handling our software team emails. Not looking at using JSM, for now.

Perhaps there is a simple answer I'm missing but I notice I don't have a list or queue showing completed tickets in the JSM app. However, the Jira app holds them. Should I create a new Queue in the JSM side or are they hidden?

Sincerely,

Robert Munoz

Mikael Sandberg · Accepted Answer

You can always create a new queue for resolved requests, and your filter should look this:

resolution != Unresolved

Alex Koxaras -Relational- · Accepted Answer

Hi @Robert Munoz ,

Usually the predefault queues that Jira creates for you, have all the unresolved issues, since it also includes the re-open transition. The latter means that if this issue re-opens, then it will be considered unresolved, and it will appear on your queue.

You can always either edit your queues to include unresolved issues (not recommended), either to create a new queue showing either resolved, or closed issues.