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Can't enable roadmap on company managed project

John Jacobs_s8vn9q

I've followed the steps to enable the Roadmap on my company managed project - see link below:

https://support.atlassian.com/jira-software-cloud/docs/enable-and-disable-the-roadmap/

However, when I go to the Board page, I do not have a more (***) icon anywhere.

I have the correct permissions and have even asked one of our other JIRA admins to take a look and they see (or do not see, in this case) any options.

Are there any other criteria to be met for the Roadmap feature that I am missing?

*This may or may not be relevant. I have a JIRA issues filter for this project set up on a Confluence page. Although I have Roadmaps and other JIRA issue filters set up in other confluence pages so I'm thinking not. The only difference is that this is a company managed project, but surely that JIRA issue filter cannot be the cause.

Accepted answers

Robert Wen_Cprime_

Hello @John Jacobs ! Welcome to the Atlassian Community!

Yes, I'm going to harp on permissions, just because it seems to affect all of your Jira admins. Are your Jira administrators (members of the Jira Administrators group) set up to administer projects as well (Administer Projects is set up for the Jira Administrators group).

Or, it also doesn't seem to be that you or your fellow Jira admins are set up as Board administrators.

John Funk

Hi John - Welcome to the Atlassian Community!

You must be a Board Administrator to see the 3 dots and the Board Settings option.

John Jacobs_s8vn9q

Thanks, @John Funk & @Robert Wen_Cprime_

Within the project settings -> people I have also added my account independently of the project administrator group.

I have given my account Project Administrator, Project Account manager and Project User roles.

No luck. I can't see 'Board Administrator here though. Would That be any different to Project Administrator?

All comments

Robert Wen_Cprime_

Hello @John Jacobs ! Welcome to the Atlassian Community!

Or, it also doesn't seem to be that you or your fellow Jira admins are set up as Board administrators.

John Funk

Hi John - Welcome to the Atlassian Community!

You must be a Board Administrator to see the 3 dots and the Board Settings option.

John Jacobs_s8vn9q

No luck. I can't see 'Board Administrator here though. Would That be any different to Project Administrator?

John Jacobs_s8vn9q

Hi John,

Can I find that in the Project Settings itself or is that in the global settings?

John Funk

Yes, Board Administrator is different from the Project Administrator. If you can get to the board settings, you need to go there and then to General and add his name for the Administrators.

Robert Wen_Cprime_

By default, the person that created the board is the board administrator. He/she then can add other people.

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