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[JIRA Automation] How do I transition an issue without following the workflow?

Jeff Boon

Hi, I am trying to setup an automation to transition subtasks to status [CLOSED] if the main task has routed to [CLOSED] status. To clarify further, the subtasks are currently in the initial status of the workflow. May I know how do I achieve that? Because when I tried to setup in automation, below error message was shown:

Transition issue

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):

Accepted answers

Alex Koxaras -Relational-

Hi @Jeff Boon and welcome to the community!

Does the same status exists for the subtask's workflow?

All comments

Alex Koxaras -Relational-

Hi @Jeff Boon and welcome to the community!

Does the same status exists for the subtask's workflow?

Ajay _view26_

Hi @Jeff Boon

Welcome to the community!

I couldn't get the last part of your rule. However, your rule should look like this

Screenshot 2021-10-18 124729.png

Jeff Boon

Hi, yes the same status exists for the subtask's workflow.

Jeff Boon

The same error were shown:

Transition issue

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):

I highly believe this is due to the status [CLOSED] not Open to be transitioned from all other status?

Alex Koxaras -Relational-

Does the CLOSED status has the global transition enabled? If not, and you don't want to enable it, you have to make sure that a transition to CLOSED exists from any status the subtasks may be.

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