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Calculate the time spent in progress for a specific ticket component.

Ilya Konovalov

My manager asked me to create a dashboard that shows the most time consuming services we spend time solving issues on.

To define these services we use Jira ticket components (ex. We have components: "Slack", "CRM", "Kibana", etc).

Could you please advice is there an option to display the time / AVG time that the ticket was in "In progress" status for each specific component?
I did a little research and I found the column "Σ Time Spent" and "Time Spent" column but they are empty in my project.

Could you please advice?

Accepted answers

All comments

Trudy P Claspill

Hello @Ilya Konovalov

Welcome to the community.

The Time Spent field is reporting on Work Logs - time that user log against the issues using the Log Work option. If your users are not logging time against the issues for the time they spend working on them, then that field will be empty.

Are you wanting to know the days spent only when the issue was in the In Progress status specifically?

There is a dashboard gadget called Average Time In Status. You can configure it to show data based on a filter. You would need to create separate filters for each Component and set up a dashboard gadget for each one, as it doesn't allow you to differentiate by Component on a single chart.

If you want more sophisticated charts, you will need to consider third party apps that can be added to your Jira instance.

Carlos Garcia Navarro

Hi @Ilya Konovalov ,

You can check in the Atlassian Marketplace for addons e.g. for 'time in status':

https://marketplace.atlassian.com/search?query=time%20in%20status

Rahul_RVS

Hi @Ilya Konovalov

If you would be interested in a readymade solution, you can try out our plugin,

Time in Status Reports

The add-on provides the time in each status for the entire lifecycle of the issue and you can filter by issue type as well. You can also combine your statuses to define your lead/cycle time and also extract the transitions history of the issues. The main features of the app are as below

More than 8 types of Time in Status Reports. Excel Export available for all status reports.
- Time in Status
- Time with Assignee
- Time in Status with Assignee
- Time with Assignee per Status
- Status/Assignee Count
- Multiple Transition Reports
- Avg Time reports
Status grouping
Save your reports
CSV Export
Multiple chart types

Martins Vanags_eazyBI

Hi @Ilya Konovalov

You could try exploring the eazyBI app

It has a predefined measure "Average days in transition status" which you could combine with the "Transition Status" dimension to filter the issues that spent some time in "In Progress" status and also on top of that display the current status for the issue.

Martins / eazyBI

Time in status - In progress.png

Mehmet A _Bloompeak_

Hi @Ilya Konovalov , welcome to the Atlassian Community!

Unfortunately, what you are looking for is not possible with the built-in functionalities of JQL. Because JQL can not make calculations and you need status time calculation.

For this exact need we developed Status Time Jira app. It provides reports on how much time passed in each status. By grouping statuses you can get resolution time(E.g from new status to done status). You can also export the report as CSV and open it in excel.

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month). And all these are available as gadgets on the dashboard too.

Here is the online demo link, you can see it in action and try without installing the app.

If you are looking for a free solution, you can try the limited version Status Time Free. Hope it helps.

Emre Toptancı [OBSS]

Hello @Ilya Konovalov ,

Jira does not give this information out of the box. The "Time spent" fields are about work logged onto issues by users, not time spent in statuses.

Our team at OBSS built Timepiece - Time in Status for Jira app for this exact need and more. It is available for Jira Server, Cloud, and Data Center.

Time in Status allows you to see how much time each issue spent on each status and each assignee.

tisCloud_StatusDuration_LeadTime_with Estimates.png

You can calculate averages and sums of those durations grouped by the issue fields you select. For example average In Progress time per component or average resolution time per week, month, issuetype etc.

tisCloud_StatusDuration_LeadTime_Average_TimeGrouped.png

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

Using Time in Status you can:

See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
Export your data as XLS, XLSX, or CSV.
Access data via REST API. (for integrations)
Visualize data with various chart types.
See Time in Status reports on Jira Dashboard gadgets

Timepiece - Time in Status for Jira

EmreT

Julia Shcherbyna _SaaSJet_

Hi @Ilya Konovalov

Another solution that you can check if you want to see the most time-consuming services you spend time-solving issues on is Time in Status for Jira Cloud. It's a top-rated time monitoring app developed by my team.

You can watch how much time was spent in each status: 'to do', 'in progress', 'done', or any other depending on your workflow.

c655c0f3-0bb8-4ce7-b37c-1aea9b6b4069.jfif

This info will be available on your issue view panel. You can also get the time reports in a table or chart view. Or use a pivot table to customize your report as you need.

Hope you find this add-on helpful.

Try how it works in the demo version without installing the app.

Regard

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