Not receiving emails from Atlassian

Question

One of my colleagues does not receive any email from Atlassian, not the invitation to join our confluence space nor any verification emails when trying to login.

From another post I found that the problem is most likely caused by the invitation having been send before the email address existed which can lead to a temporary block.

I have tried resending the invitation multiple times without succes.

How can I resolve this issue?

thanks in advance

Daniel Eads · Answer

Hi @Benjamin van Leeuwen , welcome to the Community!

I've removed an email address from your domain from an internal list that pauses email deliveries. As you noted, this can occur when an invitation is sent from Atlassian Cloud before the mailbox exists on the mail server. When this occurs, our mail service receives a response from the mail server involved that prevents additional emails from being sent.

In this case, an email address on your domain was paused from further deliveries on October 11 - I've cleared this email address and you should be able to re-send the invitation from the Admin panel and have it deliver now.

Cheers,
Daniel | Atlassian Support

Mayur Jadhav_30osel · Answer

Hi @Benjamin van Leeuwen

Welcome to the Atlassian Community!!!

Most of the people are facing the same problem. May be Atlassian has blocked their emails for temporary for some reason.

I would suggest you raise a ticket to Atlassian Support and provide all the necessary to details to them.

https://support.atlassian.com/

Cheers,

Mayur