Our team missed to input a holiday in our schedule, is it possible to input that holiday so our SLA is corrected?
Hi @Gustavo Cardoso Ferreira,
Welcome to Atlassian Community!
Yes, you can add past holidays to the calendar used by an SLA, and once you save it a reindex will start and your SLA's will be recalculated.
Hi Mikael, thanks for the fast response.
How long should it take so that the SLA becomes corrected?
My issue is:
Here in Brazil we had a Holiday on Oct 12. I´ve inputed the holiday but the SLA has not yet been fixed.
Approximately 24 hous since the input.
The reindex should be pretty fast and you know when it is done when the is not visible anymore. Please note that some changes may not affect the SLA, and it sounds like this is one of those cases.
Oh I see.
In my case, why the change did not affect the SLA? Was it because it was a SLA created by me? Not an already existing one.
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